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Frequently Asked Questions
After placing an order you will receive an SMS and email with your tracking number. You can track it via the "Track Order" page or contact us on WhatsApp with your Order ID.
Absolutely. Every product we stock goes through a strict authentication process. We source directly from authorized distributors and brand representatives.
We offer a 7-day return policy for unopened, unused products in original packaging. For damaged or incorrect items, contact us within 24 hours of delivery. Refunds are processed within 7-10 business days after approval.
Same-day delivery is available in Dhaka for orders placed before 2 PM. For other districts, delivery typically takes 2-4 business days.
Yes. We have a dedicated wholesale program for salons, retailers, and resellers. Select Partnership / Wholesale in the contact form or email wholesale@everlybeautiesbd.com for terms.
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, credit and debit cards (Visa, Mastercard), and bank transfers. Installment plans may be available for orders above BDT 5,000.
Still have questions?
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Average response time: under 2 hours on WhatsApp, under 24 hours by email.
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